FAQ
Please see below for some previously asked Questions
Orders and Shipping
Dispatch typically occurs within 48 hours of payment. Most freight within Australia will take 3-7 business days.
Visit: http://initiated.com.au/my-account/ and follow the prompts to establish a new account.
Please email us at [email protected] with your order confirmation and we will adjust the delivery address as requested.
When your order is dispatched we will send you a tracking number.
We don’t keep any credit card information on file, this is handled directly through our payment providers.
We ship worldwide! Please email us via the Contact Us form with your requested items and shipping address and we will provide you a quote.
Some larger items may be dispatched in several parcels, this will be reflected on your tracking.
Enquiries
We do not accept change of mind returns, however if there is a fault with the item supplied please email us at [email protected]
From time to time items get damaged in transit. Please email us via the Contact Us form with your order number and a description of the damage and we will get back to you promptly.
Our trading address is: 117B Industrial Rd Oak Flats NSW 2529 Australia
Please email us via the Contact Us form with your requested items and we can create a special order for you with an ETA.
Please email [email protected] with a proposal for us to consider.
We provide a 12 month warranty on all parts sold limited to failures from manufacturing defects. Warranty does not cover intentional damage or failures stemming from misuse.
Vehicle application information is given on the description of each product listing.
All non-OEM parts are sold only to be fitted to race only vehicles and aren’t suitable for road registered vehicles.